PRIVACY POLICY

 

Filtration Technic-Eau Québec inc. is committed to respecting and protecting the privacy of users who visit and comment on this website, and to ensuring the protection of their personal information.

When you visit this website, we automatically collect certain information about you and the device you are using. By continuing to use our site, you agree to the use of the personal information you provide to us in the manner described herein.

It is important to understand that this Policy does not apply to other third-party websites that may be accessed from links on our website. We are in no way responsible for these third-party sites, their content or their access. Consequently, any personal information that you transmit through these sites is subject to the privacy policy of the latter. It is your responsibility to read it in order to ensure the protection of your personal information.

 

HOW WE COLLECT DATA

Contact form

The personal information that we collect about you on the site is collected in particular to respond to your request, for example when you provide your name, email address or telephone number in the form provided for this purpose in the Contact Us section. or Website Contact.

 

Payment form (online water analysis)

When you agree to complete the online water analysis form, we collect various information such as your first and last name, email address, billing address, as well as your payment information. We use this information to process your payment and carry out the requested service. Finally, we collect this information in order to comply with our contractual obligations to our customers as well as our legal obligations.

Please note that if you refuse to provide us with the requested personal information, we will not be able to follow up on your request and process your purchase.

 

Use of cookie files

A cookie is a small data file created by your browser and placed on your computer, mobile device, tablet or other device when you use your browser to visit an online service. Cookies allow websites to remember certain information about you in order to facilitate your access and Internet navigation within our sites. Cookie files can only be read by the website that transmits them to your computer.

 

We use certain cookies on the site, in particular to:

• Remember your settings and preferences. Cookies tell us your preferences, for example, your province or your language.
• Produce statistical compilations. We use cookies, among other things, to determine the popularity of the pages of our site, the average number of pages visited and the average time that each Internet user spends on the site and thus improve our services.
• Analyze our performance in order, in particular, to know more about the functions appreciated by our users and those which may require some modifications.

Please note that the use of cookies only identifies you as a user and does not recognize you by name or address.

 

Google Analytics

We use Google Analytics to analyze the browsing behavior of visitors to our site. This is a website traffic and usage analysis tool provided by Google Inc. (Google). By using this tool, we can obtain the following information in particular:

• The pages you have visited on this website;
• How much time you spend on each of these pages;
• How you arrived at this website;
• What you click on this website.

The information collected by Google Analytics is used to analyze site usage and produce statistical reports on visitor activities. The data collected by Google Analytics is anonymous and does not identify users. You can consult Google’s privacy policy here. To have your visits not taken into account by Google Analytics, visit this page.

This information will under no circumstances be sold to third parties, and will not be reused for promotional mailings, unless this is clearly indicated.

 

Deactivation of cookie files

It is possible to prevent the personalization features of our site by disabling cookies on your browser. You can do this by changing the settings on your browser or mobile device. However, if you decide to refuse cookies, certain pages or sections of our website may not be displayed correctly or certain features may not be available.

For the management of Cookies, the configuration of each browser is different. At any time, you can change your Cookie preferences. You can follow the following steps depending on the browser you are using:

Internet Explorer

Safari

Chrome

Firefox

Using reCaptcha in our web forms

We use the reCAPTCHA service of Google Inc. (Google) to protect form entries on our website. Google reCAPTCHA is used to check whether the data entered on our site (contact form) was entered by a human or by an automated program. In other words, this service allows us to distinguish humans from computers, so that robots are unable to maliciously fill out forms. For more information, we invite you to consult the Google reCAPTCHA website as well as read their privacy policy.

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out in their policies.

 

 

Who do we share your data with and why?

We do not sell our users’ personal information under any circumstances. In order to provide our services to you, we may share personal information collected with certain third parties. In particular, we may share personal information with trusted suppliers who act as data controllers on our behalf, including for the fulfillment of orders, the processing of payments, the sending of emails, the provision of customer service and marketing services. The data is only shared for the purposes of exercising their mandate or executing a service contract. The providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us.

 

Duration of retention of your data

We will retain all information collected for as long as it is necessary to fulfill the purposes for which we collected it or for other essential purposes such as compliance with legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent, where applicable. If you request it, once your data has been deleted, you will receive confirmation that your request has been processed.

 

Security

To protect your personal data, we take reasonable precautions to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. The personal information we collect is stored in a secure environment. To ensure the security of your personal information, we use the following measures:

• Secure Sockets Layer (SSL) protocol
• Using a Brute Force Attack Mitigation Solution and Firewall
• Access management – ​​authorized person
• Access management – ​​data subject
• Login password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information. We cannot guarantee that this personal information will not be obtained, accessed, disclosed, modified or destroyed as a result of a breach of our protection and security measures.

If you believe that your personal information has been compromised, we encourage you to contact us using the contact details listed in the “Questions and Contact Information” section of this Policy.

 

 

Your rights

Data protection laws give you certain rights in relation to your information. Depending on the laws applicable to your data and subject to certain exceptions and requirements, you may have the following rights:

Request access to your data in order to verify it. Please note, however, that we reserve the right to ask you for additional information in order to prove your identity;

• Ask us to modify or rectify your data;
• Ask us for your personal data and information in an accessible format;
• Withdraw your consent to the processing of your personal data;
• Report a complaint to the competent authority if you believe that we are processing your data in violation of applicable data protection laws.

To exercise any of these rights, please submit your request to us by writing to the Privacy Officer, as indicated in the “Questions and contact details” section. Depending on the right exercised, we will inform you of the procedure to follow, the processing time and the necessary information.

 

Age of consent

We do not collect information from minors under the age of 14. If you are a parent or guardian and you realize that a minor under the age of 14 has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information belonging to a minor under the age of 14 without consent from a parent or guardian, we will delete any information that may have been collected.

 

Policy Changes

We reserve the right to modify this Policy at any time; Please consult it frequently. Unless otherwise stated, changes to this Policy are effective upon posting on our Site. If changes are made, we will notify you here of the update, so that you know what information we collect, how we use it and under what circumstances we disclose it, if applicable.

 

Questions and contact details

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact us using the following details:

Léon Stepanian
Responsible for the protection of personal information
954 A, rue Labelle
Saint Jérôme (Qc) J7Z 5M8
contact@technic-eau.ca

We will respond to your request as quickly as possible. Please provide us with enough details so that we can identify you and respond to your request. Note that certain information can also be modified directly by you by logging into your account.